 Customer service
We pride ourselves on offering you the best possible customer service at all times. We try at all times to deal swiftly with any matter that you may have found unsatisfactory. If you have any comments on how we can improve our services, please let us know. |
Complaints procedure
If you are unhappy with the services or products supplied to you, first discuss the matter with the member of staff with whom you dealt with. If you are still unhappy, ask to speak to the pharmacist. If this fails to satisfy your complaint then in the case of a NHS matter, you should contact your local Primary Care Organisation. Details of your local Primary Care Organisation are available online at: www.nhs.uk |
Freedom of Information
Act 2000
From Jan 1st 2005 all pharmacies are obliged to respond to requests about information that it holds about NHS pharmaceutical services (Freedom of Information Act 2000). Ask your pharmacist for the Publication Scheme and a complete guide to the information routinely made available to the public. |
